Migration

Why Do Clients Want to Migrate?

Time and again the lack of customization, limited reporting, growth, and siloed data come up as reasons that clients want to move away from legacy systems to a Cloud solution.

Additional reasons include scalability challenges as clients broaden their geographic remit. Finally, back-end integrations also play a part when clients evaluate switching. 

The Basics:

1. Your Customer’s Success – by migrating to a much more efficient Cloud-based solution, you are able to help your customers faster than legacy solutions. The use of flows and integrated data and knowledge has been a key selling point to reducing the amount of time you spend on connecting customers with your products and services.

2. Customer Community – the leading community for cases, case deflection and knowledge. Allow Partners to view their Customers, log cases on behalf of customers — as well as log their own cases.
 
3. Full Visibility – pull in fields from the Account (e.g. SLAs, Account Managers, etc) to drive case assignment and keep all key constituents in the loop when cases get created or escalated. 

Client Success