Zero Motorcycles is a small business pioneering the electric motorcycle industry. From initial interest to full ownership and upgrades, they wanted a stronger customer experience. They partnered with Veltig to make this vision a reality.
Discovery and Analysis
Through conversation and discovery work, Veltig helped Zero Motorcycles focus their operations on how customers and dealers interact with their motorcycles. This included making data available on mobile and better ways to process warranty registrations, claims, parts, and payments.
“Veltig lead us through a massive data model change that has lead to increased efficiency across our organization. We couldn’t have done it without them, and they remain our go-to SFDC partner.”Aaron Cheatham, Zero Motorcycles, Director Customer Experience
A new Salesforce system
Veltig set up Zero Motorcycles on the Sales Cloud and more riders than ever are trying out Zero’s bikes. Riders request demos from their phones and Sales Managers track leads and schedule demos.
With an app built on the Salesforce1 Platform, dealers have instant access to videos, inventory, warranties, and anything else important to the rider. Dealers can see each order status at every stage and customers enjoy a seamless experience.